Who we are

You have reached the Privacy Policy for https://eg-insurance-group.com, the online home of Brian Robison.

Cookies

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Personal information you disclose to us

We collect personal information that you voluntarily provide to us when you express an interest in obtaining information about us or our products and Services, when you participate in activities on the Services, or otherwise when you contact us.

The personal information that we collect depends on the context of your interactions with us and the Services, the choices you make, and the products and features you use. The personal information we collect may include the following:

- names

- phone numbers

- email addresses

- contact preferences

What are your privacy rights?

You may review, change, or terminate your account at any time.

Withdrawing your consent: If we are relying on your consent to process your personal information, which may be express and/or implied consent depending on the applicable law, you have the right to withdraw your consent at any time. You can withdraw your consent at any time by contacting us by using the contact details provided in the section "How can you contact us about this notice?" below.

However, please note that this will not affect the lawfulness of the processing before its withdrawal nor, when applicable law allows, will it affect the processing of your personal information conducted in reliance on lawful processing grounds other than consent.

Opting out of communications: You can unsubscribe from our informational communications at any time by clicking on the unsubscribe link in the emails that we send, replying "STOP" to the SMS messages that we send, or by contacting us at [email protected]. You will then be removed from our active lists. However, we may still communicate with you—for example, to send you transaction-related messages that are necessary to deliver your requested quotes, to respond to service requests, or for other non-marketing purposes.

How can you contact us about this notice?" below. You will then be removed from the marketing lists. However, we may still communicate with you — for example, to send you service-related messages that are necessary for the administration and use of your account, to respond to service requests, or for other non-marketing purposes.

If you have questions or comments about your privacy rights, you may email us at [email protected].

Mobile Information Sharing Disclosure:

No mobile information will be shared with third parties/affiliates for marketing or promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared, sold, or rented to any third parties under any circumstances.

How we use your data

We use the information we collect from you to provide, maintain, and improve our services, as well as to communicate with you directly.

Specifically, your data may be used in the following ways:

- Service Delivery & Account Management: To process your requests, manage your account, and provide customer support.

- Communications: To send you transaction-related updates, account alerts, policy reviews, and administrative messages.

- Text Messaging (SMS): If you opt-in to receive SMS communications from us, we will use your mobile number to send you transaction-related updates, reminders, and requested informational messages.

What rights you have over your data

We keep your information for as long as necessary to fulfill the purposes outlined in this privacy notice unless otherwise required by law.

We will only keep your personal information for as long as it is necessary for the purposes set out in this privacy notice, unless a longer retention period is required or permitted by law (such as tax, accounting, or other legal requirements). No purpose in this notice will require us keeping your personal information for longer than 2 years. When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize such information, or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Data Security Practices

We take the security of your personal information and mobile data seriously. We implement and maintain reasonable administrative, technical, and physical safeguards designed to protect your data from unauthorized access, disclosure, alteration, or destruction.

Encryption: We utilize industry-standard SSL/TLS encryption to protect your information both while it is being transmitted through our website forms and while it is stored in our systems.

Access Controls: Access to your personal data, including your mobile phone number and SMS consent records, is strictly limited to authorized personnel who require the information to perform their specific job duties.

Vendor Compliance: Any third-party systems or software aggregators we use to facilitate communications (such as our text messaging infrastructure) are strictly vetted to ensure they maintain enterprise-grade security standards and comply with carrier data protection regulations.

Please note that while we use rigorous, industry-standard measures to safeguard your data, no method of transmission over the internet or electronic storage is entirely secure, and we cannot guarantee absolute security.

SMS Opt-In Details

We collect mobile phone numbers and explicit consent for text messaging through the forms on our website.

How Consent is Obtained: When you fill out a form on our website (such as a request for information, a quote request, or a contact form), you are provided the option to opt-in to receive text messages from us. Consent is obtained via a clear, prominent disclosure checkbox. Checking this box constitutes your explicit consent to receive automated and manual SMS communications from us.

Purpose of Messages: Text messages are used to deliver the specific information or services you requested, send follow-ups regarding your inquiry, and provide ongoing customer service updates.

Opt-Out Procedure (How to Stop): You can cancel the SMS service at any time. Just text STOP to any message we send you. After you send the SMS message STOP to us, we will send you an SMS message to confirm that you have been unsubscribed. After this, you will no longer receive SMS messages from us.

Help & Support: If you are experiencing issues with the messaging program you can reply with the keyword HELP for more assistance, or you can get help directly by contacting us through our website support link.

How can you contact us about this notice?

If you have questions or comments about this notice, you may email us at [email protected].